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1. Definitions
Guest : You, the person or group seeking to rent the Apartment.
Owner : The principal on whose behalf the Apartment is offered for rental.
Rental Charge : The cost of renting the Apartment for the rental period.
Rental Period : The period from the date of arrival until the date of departure.
2. Bookings
All bookings are subject to the terms and conditions as specified in this document unless otherwise arranged and confirmed in writing with the Owner, Owners Agent or Manager. Email or Telephone bookings will be held with the prior agreement of the Owner for a period of ten days to allow for the completed booking form and initial deposit to be received. A deposit of 20% of the rental charge is payable when making the reservation. The balance of the rental charge must be paid no later than eight weeks prior to your intended arrival date, failing which the deposit may be forfeited and the reservation cancelled at the discretion of the Owner. Reminders for payment are not normally sent. In the event of late payment, the Owner reserves the right to cancel the reservation. If a booking is made eight weeks or less from the intended date of arrival, the whole of the rental charge must be paid at the time of the booking.
3. Damages Deposit
A cheque for £150.00 is payable when making your booking, this is to be held against any breakage’s or damages. This deposit is returnable within 14 days after your departure if no damages or breakage’s have occurred, and will be posted to your home address. If there are any breakage or damages in excess of the damages deposit, the Guest must agree to reimburse the Owner/Owners Agent or Manager in full. Any substantial breakage or damages caused by the Guest, the Guest’s family or those on the property at the invitation of the Guest, or by any unacceptable behaviour of the Guest, the Guest’s family or those on the property at the invitation of the Guest may result in immediate eviction from the Apartment without compensation or claim for loss and damages from the Owner. In this event the Owner will have no further contractual obligations to the Guest.
4. Rental Period
Due to airline flight schedules the owners would prefer that the rental period should commence on either Thursdays or Saturdays where possible. However, we will always try to accommodate your specific requirements by prior mutual arrangement. Arrangements will be made for the Manager/Owner to supply keys for the Apartment to the Guest upon arrival.
5. Number of Guests
The number of people staying in the Apartment must not exceed the number specified in the promotion of the Apartment unless prior written agreement has been made with the Owner. The Owner reserves the right to cancel the rental if the number of people arriving at the Apartment exceeds those detailed on the booking form.
6. Services
Rental charges are inclusive of electricity, gas and water charges, except in the case of long term rentals where the charges and services provided will be agreed in advance with the Owner. The maid will provide a weekly change of linen and towels plus light cleaning, however we would ask that you maintain a reasonable state of cleanliness throughout the Apartment and clean all dishes and cutlery when used. Rubbish should be removed from the Apartment on a regular basis and deposited in the rubbish skips available in the area.
7. Linen
Quilts, pillow cases, bathroom and hand towels plus tea towels are all provided and will be changed weekly. We would kindly ask that guests supply their own beach towels and the towels within the Apartment are not taken to the beach.
8. Facilities
Whilst every effort has been made to ensure that the descriptions of the Apartment and its nearby facilities are accurate, the Manager/Owner cannot accept any responsibility or liability for any changes. It should be noted that conditions in the Algarve are often quite different from those experienced in the United Kingdom and the Manager/Owner cannot be held responsible for technical problems, nor can they accept responsibility for animals, birds or insects which may be present in or around the property. The use of the Apartment and the amenities offered is entirely at the Guests own risk. Guests and their parties leaving personal belongings in or around the Apartment do so entirely at their own risk and the Owner will not be held responsible for any injuries or losses however caused.
9. Alternative Accommodation
Reservations are made on the understanding that the Apartment will be available for the dates specified. If however, due to circumstances beyond the Manager/Owners control, this is not possible, every effort will be made to provide alternative accommodation. Failing this, the Manager/Owner will make a prompt and full refund of all monies paid and there will be no claim against the Owner. In the event of the reservation being cancelled or altered by reason of force majeur (which includes floods, storms, riots, strikes, wars and acts of God) or other events outside the Owner’s control, the Manager/Owner will not accept any liability. If the Guest or any person within the Guest’s party falls ill whilst on holiday or for any reason and has to return to their home address early, the Owner cannot be held responsible for any additional costs nor will any part of the rental charge be returned.
10. Cancellation
In the event of cancellation by the Guest, a charge will be made as follows :-
More than four weeks prior to the intended arrival date : 25% of the rental charge
Between four and two weeks prior to the intended arrival date : 50% of the rental charge
Less than two weeks prior to the intended arrival date : 100% of the rental charge
11. Insurance
The Manager/Owner strongly recommends that Guests arrange appropriate holiday insurance.
12. Complaints
In the unlikely event of a complaint about the Apartment, this should be reported to the Manager/Owner within three days of arrival and thereafter confirmed in writing. Failure to act in this manner may result in the Manager/Owner being unable to deal with the complaint. Complaints cannot be accepted after the Guest has returned home and there has been no opportunity to put matters right during the rental period.
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